Shipping & Handling Policy
Our Postal Charges start at just £1.50. Goods are despatched using the Royal Mail.
We make every effort to package your items in a way to ensure that they land on your doorstep in perfect condition.
We aim to despatch within 1-2 working days of receipt of payment. On the rare occasion delays may occur we will notify orders already placed by email. At times when there may be an expected delay, we post notifications on our website to keep you informed.
Orders are shipped using Royal Mail options:
First Class Post – Prices start at £1.50 and normally, orders dispatched one day will arrive the following day, but this is not a guaranteed service from Royal Mail, so if you need guaranteed next day delivery, you should choose the Special Next Day Option;
Recorded Signed For (First Class); the same as First Class but you need to sign on receiving the parcel. This can sometimes be slower than unrecorded mail; Prices start at £2.60.
Special Delivery Next Day Delivery – all orders received by 2.30pm selecting this option, will be delivered the following business day before 1:00pm (N.B. Saturday & Sunday are not considered by the Royal Mail as business days). Prices start at £6.40 and increase in weight bands in line with Royal Mail charges;
Special Saturday Next Day Delivery is available by arrangement and at additional cost to the Special Delivery price, so contact us
We ship worldwide. If you do not see your country in the drop down list, please contact us and we can arrange for it to be added so you can process your order. Overseas post is handled by the Royal Mail whilst in the UK who pass on parcels to the local mail service of the country of destination.
International orders are shipped by:-
Airmail : Prices start at £3.70 for Europe and £4.75 for the rest of the world.
International Signed For : Prices start at £8.70 for Europe and £9.70 for the rest of the world.
International courier delivery service can be arranged. Please contact us if you require this service.
We aim to dispatch orders within 2 working days of receipt of the order and payment but our turnaround time is often less than 24 hours.
Expect a confirmation email once the order has been placed, and a second email once the order has been despatched.
Any delays or disruption to this regular, expected service will be notified by email.
How to Return an Order
Please pack your order, place it in a protective envelope/package. Please mark the parcel with ”returned items”. We recommend insurance for safe arrival.
Please assist us by indicating the reason for the return or exchange on email by contacting us or leaving a note in with the package.
The Grand Pier
The ultimate in luxury and style.